SECTION 03

Items Not Eligible for Return

Returns cannot be accepted for items that have been used, washed, altered, damaged by the customer, returned without original tags, or marked as Sale, Clearance, or Final Sale unless a verified quality issue exists.

Promotional items are not eligible for return or exchange. Please review your order carefully before checkout.

SECTION 04

Quality-Related Returns

We provide free replacements or full refunds for verified quality issues, including missing items, incorrect products, shipping damage, carrier-related delivery problems, or manufacturing defects.

Requests for defective, damaged, incorrect, or missing items must be submitted within 30 days of delivery.

Please note that slight differences in color or size may occur because of monitor settings or lighting conditions.

SECTION 05

Return Inspection

Every returned item will be inspected after arrival. Approved returns will receive a refund or replacement, while items that do not meet our return requirements may be declined.

To prevent abuse, we reserve the right to refuse returns involving excessive wear, improper use, fraudulent activity, or violations of this policy.

SECTION 06

Please Note

If a shipment is refused, any eligible refund will only be processed after the package has been returned to our warehouse. Original shipping charges and any applicable return shipping costs will be deducted from the refund.

All returns must be approved by our customer support team before being shipped back. Unauthorized returns may be refused, and any related costs will be the customer's responsibility.

Please contact us through online chat or our service email to obtain the official return warehouse address before sending any package.

SECTION 07

Important Return Notes

Please do not include items that were not purchased from our website. We cannot guarantee their return.

To help us process your request efficiently, please ensure the returned item matches your return application. Mismatched returns may delay or prevent approval.

Whenever possible, return your item in its original transparent bag with your order number or full name. If unavailable, secure alternative packaging is acceptable.

SECTION 08

Refunds

Once your return is approved, refunds are normally processed within 3–5 business days.

Depending on your payment provider or bank, additional processing time may be required before the funds appear in your account.

SECTION 09

Late or Missing Refunds

If you have not received your refund, please check your bank account first, then contact your credit card provider or bank. Processing times may vary depending on your financial institution.

If you still need assistance after these checks, please contact our customer support team.

SECTION 10

Unreceived Package

If your package has not been received, please provide proof of non-delivery for verification. Once confirmed, we will arrange a replacement or issue a refund. Please contact us within 24 hours after the tracking status shows the package as delivered.

SECTION 11

Contact Us

If the information above does not resolve your concern, our customer support team is available to help you at any time.

We provide friendly assistance 24 hours a day, 7 days a week and will do our best to respond as quickly as possible.